Frequently Asked Questions
Find answers to common questions about our hosting services, plans, and support. Can’t find what you’re looking for? Contact our support team.
Managed Hosting
What exactly does “Managed” hosting mean?
Managed hosting means we handle the technical heavy lifting so you can focus on your business. Unlike standard hosting, we take care of server configuration, security patches, proactive monitoring, and regular backups. It’s like having a dedicated systems administrator for your website without the full-time salary.
How do you ensure my website stays secure?
Security is our baseline, not an add-on. Our managed environment includes enterprise-level firewalls, daily malware scans, and automated SSL certificate management. We also perform regular core updates to protect your site against the latest vulnerabilities.
Is there a limit to how much traffic my site can handle?
Our infrastructure is built to scale. While different plans have specific resource allocations, we monitor for traffic spikes in real-time. If your site experiences a sudden surge, our systems can scale resources to maintain performance, ensuring your visitors never see a “404” or “Server Busy” error.
How often is my data backed up?
We perform full off-site backups every 24 hours. In the event of a critical error or a mistake during an update, we can restore your entire environment to its previous state with minimal downtime.
Domain Registration
Can I transfer an existing domain to your service?
Absolutely. We provide a seamless transfer process that ensures zero downtime for your website or email. Once you provide the authorization code from your current registrar, our team handles the technical handshake to bring your domain under our management.
What happens if I forget to renew my domain?
We offer automated renewal services to ensure you never lose ownership of your brand. You will receive multiple notifications starting 60 days before expiration, but as long as you have a valid payment method on file, we’ll ensure your domain stays active and secure.
Do you offer WHOIS privacy protection?
Yes. To protect you from spam and identity theft, we offer domain privacy that masks your personal contact information (name, email, and phone number) from the public WHOIS database, replacing it with our generic proxy information.
On-Demand IT Support
What is the typical response time for a support request?
For critical “system down” issues, our target response time is under 30 minutes. For general inquiries and non-urgent tasks, you can expect a resolution or a detailed update within 4 to 8 business hours.
Do I need a monthly contract to get IT help?
Not at all. Our on-demand model is designed for flexibility. You can reach out for help with a specific one-off issue—like a broken email sync or a software installation—and only pay for the time or the task required.
Can you help with remote teams and home office setups?
Yes. We specialize in remote support. Using secure screen-sharing tools, we can troubleshoot hardware issues, configure VPNs, and optimize home networks to ensure your team stays productive and secure, no matter where they are working.
What kind of issues fall under “On-Demand Support”?
If it plugs in or connects to the internet, we likely support it. Common requests include email troubleshooting, malware removal, software updates, printer connectivity, and cloud storage migrations (like Google Workspace or Microsoft 365).
Still have questions?
Our support team is ready to help you. Reach out via WhatsApp, email or submit a support ticket.